Policies & FAQ


Appointments or Walk-ins

At The Bamboo Spa, we welcome all appointments and walk-ins. However, appointments are always our first priority. With walk-ins, we accept all kinds as long as we have the availability to do so. It will be "first come first served" so please be patient with us while we take our time to pamper others, as we take pride in our service and don't like to rush anyone. Don't worry, we will pamper you the same as the others!

 Have an Appointment or Running late?

For better service, for yourself and others we kindly ask you to call in for any cancelations/rescheduling. We ask the same if you're running late, especially if you have requested for a specific technician, our courtesy wait time is up to 5 minutes after the requested time, anything past it we will have to move on to our next waiting client. Facial/massage appointments will require credit card on file. There is only a 24 hours notice for any cancelation. Any cancelations less than 24 hours will be charged a 25% fee, based on your service requested. 
Two or more no-shows will be asked for 100% nonrefundable prepay for any appointment. We reserve the right to change appointment time, cancel, change technicians base on availability, or  refuse any service to anyone for any reason.


Safety Policy for Children

Parents please take control your own children as your own risk when entering our facility. NO RUNNING, THROWING OR PLAYING any where in the facility. For safety reasons we ask you to respect other patrons. If necessary you will be ask to rescheduled. We serve the right to refused any service. We are not responsible for lost or stolen items.


Service Guarantee Policy
 
We respect your business and your satisfaction is important to us. If for  any reason that you are not completely satisfied with us, please notify our on duty manager or contact us at (610)-328-9080, email us at bamboonails@gmail.com within 48hrs, we will have your services redone at no cost to you or spa credit. We do not give cash back refunds, all services have a limited guarantee.

                                             

Upgrade Services
We respect your decisions and will not persuade you to do anything you don't like. We strongly believe that you know what you want and how you want to pamper yourself or need to get done, for that reason, you will not be ask more than one time for any upgraded services so you don't have to feel like you're being pushed for an up sell. It is important that you know what you want and what you need. Ask us if you have any question related to your services and you are advised to check our prices listed online and in paper brochures before any services and not after please!
               

Health

 Please notify our technicians before your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant or if you have any concerns at all. If at any time during your services you experience discomfort, please alert your service provider immediately. If you are under a doctor's care, please check with your physician before having any treatments.


PLEASE READ!

By entering this facility and this website I WAIVE, RELEASE, AND DISCHARGE The Bamboo Spa (At Bamboo Nails & Spa 428-426 Baltimore Pike Springfield Pa 19064 website www.yourbamboospa.com) and from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or action of any kind which may hereafter occur to me or my children including my traveling to and from this facility.

Gift Certificate
Please redeem gift cards accordingly before the expiration date printed on your gift certificate. 
25% (purchases amount) monthly fee surcharged for maintenance any un-redeemed expired gift certificate.
 For example: If the gift certificate purchase is for......... $10 and expired, $10-$2.5 (25%)= $7.5.
 $2.5(25%) deduct for each 30 days after.


                                       SNS Dip Powder Nails (Signature Nail System)

SNS dipping powder has no odor, no liquid, no primer. SNS is for more of healthy nail look, unlike gel or acrylic. SNS Dip Powder is much thinner, light weight, easy to do and most importantly, helps your clients' nails grow out stronger and healthier by adding 5 different kinds of Vitamins and Calcium. Can last up to 2-3 weeks.
Also available in many different dipping powder brands.

Hard Gel Nails

Gel nails are originally referred to as nail extensions made using a hard gel product hardened by curing under an ultraviolet light (UV) or light emitting diode (LED). However, recent use of the phrase "Gel Nails" include many nail services involving the use of gel products, including the very popular Gel Polish Manicure.

There are two types of gel, "hard gel" and "soft gel".

Hard gel gets its name because, once cured, it is tough enough to be made into a nail extension. Nail extensions are artificial nails created by using a nail product to extend the nail past the edge of the natural nail.

Soft gel refers to the gel products that are too soft to create a nail extension. This includes gel polishes and thicker gels meant for "Gel Overlay" services. Gel polishes are used for increasingly popular gel polish manicures. These manicures, when done by caring, experienced, and trained professionals, are gentle to the natural nail and the polish stays intact on the nail for at least a couple of weeks with high shine and no cracking, peeling or chipping.

The product used to create nail extensions using gel or Gel nails is gel, not to be confused with acrylic nails which are created using liquid monomer and polymer powder. All gel services are performed using some form of gel which usually come in pots of gel or bottles of gel polish. Gel also comes in a variety of colors. All forms of gel require curing, or hardening, under a UV or LED light.

"UV Curing" refers to the chemical process that occurs when photoinitiators within the gel itself are exposed to the UV or blue light. The chain reaction creates heat while oligomers combine to form long chains during the polymerization process. These long, bonded chains make the gel hard and cause photoinitiators within the gel product to begin the curing process. Usually, once the nail extension has been created, there is a residual tacky layer that is removed by wiping with a cotton pad soaked in high concentrate alcohol at the end of the process.

                                                                             Gel Colors or Gel Topcoat

*Gel color is  color in gel, can be polish on natural nail or any other nail. Can last up to 2-3 weeks.
*Gel top coat is clear, but can only be a coat over regular nail polish if you have artificial nail like, acrylic, hard gel, SNS powder dip... But not recommended for regular manicures.

Acrylic Nails

Acrylic nails are a more common form of artificial nails and may also be referred to as "liquid and powder nails". They have been around for decades, whereas gel nail products are still a very recent addition to the nail industry. The most popular acrylic nail service is called "Pink and White", which refers to the use of pink colored acrylic and a white acrylic powder to create a long-lasting french manicure look. Just as with gel nails, acrylic nail extensions can be created using "Forms" to create sculpted nails or tips. Forms are special stickers that are placed at the end of each finger, under the finger nail, and secured in place so that wet acrylic can be sculpted into a nail extension at the fingernail's edge. Thus, each nail extension is sculpted and why this procedure is referred to as "sculpts" or "sculpted nails." Tips are simply mass-produced plastic nail tips that are adhered to the fingernail's edge using nail resin. Each tip is clipped and filed into shape before applying the wet acrylic and the nail extension is made.

How does a Gel Manicure work? 

Just like in a regular manicure, cuticles are pushed back and nails are filed. Nails are also buffed, so the gel adheres more strongly. Next, a coat of gel “polish” is applied to each nail, with 30 seconds of drying time under a UV Light in between. A second coat is applied and then allowed to dry again for 30 seconds.
 
Advantages of Gel Nails

Gel Nails last a lot longer; Gel can last up to 3 weeks.
Gel dry instantly so there's no need to wait.
It is are easier to create some fabulous nail designs on them.
No need for a refill for gel manicure 

 How do you remove nail polish?

First we buff the gel top coat off 
Then use pure acetone to soak them up in cotton balls
After that, wrap your nail with foil paper for 5-7 minutes. 
Ok, time to scrape off the gel polish!
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